Baselworld Concierge Service

octobre 14, 2019

Baselworld launches E-Concierge Service for exhibitors and visitors

With a focus on enhancing the visit experience for exhibitors and visitors and streamlining the processes, the Baselworld team has taken action by creating a centralised booking service covering hotels, flights, transfers and more that is transparent and competitive.

Last night, Michel Loris-Melikoff, Managing Director of Baselworld and his team reached a strategic agreement with the Basler Hotelier-Verein (Basel Hotel Association) that will allow Baselworld to create and implement an e-concierge service with focus on individual bookings as of the next edition in 2020. This online service is capable of processing, centralizing, advising, guiding and booking all requests for accommodation and stays that includes hotels, flights, as well as transfers and cultural excursions - for all individual and collective requests.

Whether a retailer wishes to book flights and transfers for staff, or an end-customer would like to plan his or her whole trip, a single, user-friendly contact point for all, at no extra cost, will be available online and by phone to provide all the help and information necessary to book stays, whether for a single night or for the whole week.

E-Concierge is available now directly for group reservations by contacting, and as of November 2019, via the website for individual reservations.

What all attendees alike can expect are excellent service and time savings. With the implementation of this new support, Baselworld is initiating the change towards an enhanced show experience from 2020.

Michel Loris-Melikoff, Managing Director of Baselworld, said: "When travelling, every moment counts. We are working to make Baselworld not only the best business platform, but also a great experience for our visitors. The attention to customers, the success of their stay, the pleasure, the ease, the transparency, the friendliness are at the heart of our concerns. With the implementation of this new service, we are continuing the start of the transformation of Baselworld. I thank our partners for supporting us with confidence in change."

Felix W. Hauser, President of the Basler Hotelier-Verein said, "The Basel Hotelier Association welcomes Baselworld's efforts to make the fair more attractive and modern for exhibitors and visitors. It therefore supports the E-Concierge project, which focuses on individual bookings. The Basler Hotelier Association is happy to make a further contribution to ensuring that Baselworld can be successful in the long term after its reorientation in 2020."